Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of receipt.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Connolly’s Topline Hardware, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
The customer must inform Connolly’s Topline Hardware immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected. All claims must be emailed to firstname.lastname@example.org
Any claim that does not respect the rules defined above cannot be taken into account and releases Connolly’s Topline Hardware of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Connolly’s Topline Hardware in whole, in its original packaging and in perfect condition suitable for sale to Connolly’s Topline Hardware’s address.
For claims to be accepted, the customer must first make a declaration to Connolly’s Topline Hardware concerning any returns and receive Connolly’s Topline Hardware consent. If accepted, the customer will ship the package to Connolly’s Topline Hardware address.
Shipping fees shall be at Connolly’s Topline Hardware expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.