GBP (£)
DELIVERY TERMS
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of receipt.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Connolly’s Topline Hardware, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Returns & Refunds Policy
Connollys Topline Hardware – Returns Policy
At Connollys Topline, we want you to be completely satisfied with your purchase. This policy does not affect your statutory rights under Irish consumer law.
1. Faulty or Defective Goods
If an item is faulty, damaged, or not of satisfactory quality, please return it to us as soon as possible with proof of purchase.
Under Irish consumer law, you may be entitled to a repair, replacement, price reduction, or refund depending on the nature of the fault and when it is reported.
We may inspect the item before determining the appropriate remedy.
2. Incorrect Item Supplied
If we have supplied the wrong product, please contact us immediately. We will arrange a replacement or refund at no cost to you.
3. Change of Mind
We understand that sometimes you may simply change your mind.
Subject to the conditions below, we are happy to offer an exchange or refund within 30 days
of purchase provided that:
You provide a valid proof of purchase.
The item is unused and in a resalable condition.
The item is returned in its original packaging with all accessories and instructions.
The product has not been specially ordered or customised.
Refunds will be made using the original payment method wherever possible.
4. Items That Cannot Be Returned
Unless they are faulty, we cannot accept returns of:
Special order or bespoke items.
Made-to-measure products.
Mixed paint or tinted paint.
Cut timber, cut sheet materials, rope, chain, cable, or products cut to length.
Perishable goods.
Clearance or end-of-line products marked as non-returnable.
Gift cards or vouchers.
Personal protective equipment (PPE) where the hygiene seal has been broken.
Products that have been used, installed, or damaged after purchase.
5. Proof of Purchase
A receipt, invoice, bank statement, or other acceptable proof of purchase is required for all refunds or exchanges.
6. Refund Method
Where a refund is approved:
Card payments will be refunded to the original card used.
Cash purchases will normally be refunded in cash.
Where the original payment method cannot be verified, a store credit may be offered.
Refunds are normally processed within 3–5 working days, although bank processing times may vary.
7. Business Customers
Returns from trade or account customers may be subject to separate terms and conditions agreed when the account was opened.
8. Online & Distance Sales
For purchases made online, by telephone, or by other distance-selling methods, consumers generally have a legal right to cancel within 14 days
of receiving the goods, in accordance with the Consumer Rights Act 2022, unless an exemption applies (for example, customised goods, mixed paint, or goods made to your specifications).
Returned goods must be unused and returned in a saleable condition unless they are faulty.
9. Contact Us
If you have any questions about our returns policy, please contact:
Connollys Topline Hardware
Phone: +353 59 972 1274
Email: info@connollystopline.ie
Website: https://www.connollystopline.ie/
Thank you for shopping with Connollys Topline. We appreciate your custom and aim to resolve any issues quickly and fairly.
Products displayed in our store are intended to showcase the range of items available. While we make every effort to ensure display products are in excellent condition, some may have been assembled, handled, or demonstrated in-store.
Unless otherwise stated, customers will receive a new, boxed product. If a display model is being sold, this will be clearly identified at the time of purchase, and any reduction in price will reflect its condition.
Availability of display items may vary, and display models are offered subject to stock and condition. We recommend inspecting any display model before purchase. This policy does not affect your statutory rights under Irish consumer law.
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of receipt.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Connolly’s Topline Hardware, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Returns & Refunds Policy
Connollys Topline Hardware – Returns Policy
At Connollys Topline, we want you to be completely satisfied with your purchase. This policy does not affect your statutory rights under Irish consumer law.
1. Faulty or Defective Goods
If an item is faulty, damaged, or not of satisfactory quality, please return it to us as soon as possible with proof of purchase.
Under Irish consumer law, you may be entitled to a repair, replacement, price reduction, or refund depending on the nature of the fault and when it is reported.
We may inspect the item before determining the appropriate remedy.
2. Incorrect Item Supplied
If we have supplied the wrong product, please contact us immediately. We will arrange a replacement or refund at no cost to you.
3. Change of Mind
We understand that sometimes you may simply change your mind.
Subject to the conditions below, we are happy to offer an exchange or refund within 30 days
of purchase provided that:
You provide a valid proof of purchase.
The item is unused and in a resalable condition.
The item is returned in its original packaging with all accessories and instructions.
The product has not been specially ordered or customised.
Refunds will be made using the original payment method wherever possible.
4. Items That Cannot Be Returned
Unless they are faulty, we cannot accept returns of:
Special order or bespoke items.
Made-to-measure products.
Mixed paint or tinted paint.
Cut timber, cut sheet materials, rope, chain, cable, or products cut to length.
Perishable goods.
Clearance or end-of-line products marked as non-returnable.
Gift cards or vouchers.
Personal protective equipment (PPE) where the hygiene seal has been broken.
Products that have been used, installed, or damaged after purchase.
5. Proof of Purchase
A receipt, invoice, bank statement, or other acceptable proof of purchase is required for all refunds or exchanges.
6. Refund Method
Where a refund is approved:
Card payments will be refunded to the original card used.
Cash purchases will normally be refunded in cash.
Where the original payment method cannot be verified, a store credit may be offered.
Refunds are normally processed within 3–5 working days, although bank processing times may vary.
7. Business Customers
Returns from trade or account customers may be subject to separate terms and conditions agreed when the account was opened.
8. Online & Distance Sales
For purchases made online, by telephone, or by other distance-selling methods, consumers generally have a legal right to cancel within 14 days
of receiving the goods, in accordance with the Consumer Rights Act 2022, unless an exemption applies (for example, customised goods, mixed paint, or goods made to your specifications).
Returned goods must be unused and returned in a saleable condition unless they are faulty.
9. Contact Us
If you have any questions about our returns policy, please contact:
Connollys Topline Hardware
Phone: +353 59 972 1274
Email: info@connollystopline.ie
Website: https://www.connollystopline.ie/
Thank you for shopping with Connollys Topline. We appreciate your custom and aim to resolve any issues quickly and fairly.
DELIVERY ERRORS
The customer must inform Connolly’s Topline Hardware immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected. All claims must be emailed to orders@connollystopline.ie
Any claim that does not respect the rules defined above cannot be taken into account and releases Connolly’s Topline Hardware of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Connolly’s Topline Hardware in whole, in its original packaging and in perfect condition suitable for sale to Connolly’s Topline Hardware’s address.
For claims to be accepted, the customer must first make a declaration to Connolly’s Topline Hardware concerning any returns and receive Connolly’s Topline Hardware consent. If accepted, the customer will ship the package to Connolly’s Topline Hardware address.
Shipping fees shall be at Connolly’s Topline Hardware expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
The customer must inform Connolly’s Topline Hardware immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected. All claims must be emailed to orders@connollystopline.ie
Any claim that does not respect the rules defined above cannot be taken into account and releases Connolly’s Topline Hardware of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Connolly’s Topline Hardware in whole, in its original packaging and in perfect condition suitable for sale to Connolly’s Topline Hardware’s address.
For claims to be accepted, the customer must first make a declaration to Connolly’s Topline Hardware concerning any returns and receive Connolly’s Topline Hardware consent. If accepted, the customer will ship the package to Connolly’s Topline Hardware address.
Shipping fees shall be at Connolly’s Topline Hardware expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
Products on Display in Store Policy
Products displayed in our store are intended to showcase the range of items available. While we make every effort to ensure display products are in excellent condition, some may have been assembled, handled, or demonstrated in-store.
Unless otherwise stated, customers will receive a new, boxed product. If a display model is being sold, this will be clearly identified at the time of purchase, and any reduction in price will reflect its condition.
Availability of display items may vary, and display models are offered subject to stock and condition. We recommend inspecting any display model before purchase. This policy does not affect your statutory rights under Irish consumer law.