Terms and Conditions


These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Connolly’s Topline Hardware for the customer.

Connolly’s Topline Hardware may change these terms and conditions at any time. Any changes will be effective immediately when they are posted on the site.


All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in Connolly’s Topline Hardware computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.


Every effort has been made to ensure the accuracy of the information presented on Connolly’s Topline Hardware. Connolly’s Topline Hardware or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Connolly’s Topline Hardware was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.


Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


Whilst it is our intention to keep our website up to date and error free, product description, pricing and stock availability errors may occur. If we discover such an error after you have submitted an order to us, we will contact you as soon as possible. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Shipping and Returns page


Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of receipt.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Connolly’s Topline Hardware, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.


The customer must inform Connolly’s Topline Hardware immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected. All claims must be emailed to orders@connollystopline.ie

Any claim that does not respect the rules defined above cannot be taken into account and releases Connolly’s Topline Hardware of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Connolly’s Topline Hardware in whole, in its original packaging and in perfect condition suitable for sale to Connolly’s Topline Hardware’s address.

For claims to be accepted, the customer must first make a declaration to Connolly’s Topline Hardware concerning any returns and receive Connolly’s Topline Hardware consent. If accepted, the customer will ship the package to Connolly’s Topline Hardware address.

Shipping fees shall be at Connolly’s Topline Hardware expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.


The provisions hereof cannot deprive the customer of their right to legal warranty requiring Connolly’s Topline Hardware to protect the customer against latent defects of goods sold.

The customer is expressly informed that Connolly’s Topline Hardware is not the manufacturer of the goods presented in Connolly’s Topline Hardware site and that Connolly’s Topline Hardware shall not be held liable for defective goods.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.

All products that have been modified or repaired by the customer or any other party not chosen by Connolly’s Topline Hardware are not covered by this warranty.


In accordance with The European Directive on Distance Selling(Directive 97/7EC) as incorporated in Irish Law, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with Connolly’s Topline Hardware customer service department. All goods must be returned to Connolly’s Topline Hardware address.

The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods.

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

If the right to withdrawal is exercised, Connolly’s Topline Hardware will make every effort to refund the customer within 30 days.


The use of any trademarks, logos or brands present on the site is strictly forbidden.


Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the Irish courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.


These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.


No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.


All personal data you provide us is used to process your orders. These data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1988 and Data protection(amendment) Act 2003.


In form and content, these Terms and Conditions shall be governed by and construed in accordance with Irish law. All orders placed on Connolly’s Topline Hardware site strictly imply the acceptance of Connolly’s Topline Hardware terms and conditions.

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